1. Returns Policy

We offer the statutory 14 day return limit for new unopened items that are not personalised, full details below. 

1.1 Return address:

Instapin (a division of Techno Help LTD)

Hamond Court

Queenshurst Square

Kingston Upon Thames

United Kingdom

KT2 5FX

 

1.2 Orders cancelled.

If the item has not been created in a physical form, then you may cancel the item. ! 

This policy only applies to consumers and not to customers purchasing items for resale.

We also reserve the right not to honour this policy if we feel it is being manipulated, sole interpretation of manipulation to rest with Instapin. You agree that this is fair and reasonable when returning goods under this provision.

This policy does not affect your statutory rights.

Refunds will be processed as soon as possible and not later than 30 days after confirming receipt of the items.

1.3 Damaged or Faulty Goods

If you have received a faulty or damaged item you must inform us within 30 days of receiving the order. We will then offer a suitable resolution at no cost to yourself. We do reserve the right to refuse complaints, or levy suitable charges for issues raised after this period. This only applies to new items purchased.

In the event that a particular card or marketing material is damaged inside a pack, we will only be able to replace the pack as being faulty (the product purchased) and not the individual card / marketing material inside. In the rare event this happens to you, you could benefit by contacting the manufacturer first for a replacement card / marketing material.

1.4 Other Returns

In the unlikely event that your item arrives damaged or we made a mistake on your order or your item has suffered a manufacturing fault, then please contact us at support@instapin.uk. Most manufacturing faults can be quickly resolved via an email to the manufacturer. If you wish to return an item in these circumstances we will cover the postage costs for your return up to standard shipping.